During the first fourteen (14) calendar days after receipt of the order, the Customer may return the same without justification.
FIRST FREE RETURN (except underwear And only in mainland Spain). Should it be the case that you have to return a product, please contact us and we will send you a prepaid postcard.
To obtain the respective refund, the customer must resend the purchased items within the term of 14 working days.
The returns must be delivered to the address of the warehouse in Terrassa that is indicated below, within fourteen (14) days after the date of acceptance of the return. Otherwise it will be rejected and returned. The transportation costs originated from the first return will be borne by the Customer.
Rambla d'Egara 255 08224 - Terrassa
The product must be returned within the indicated period and must be in perfect condition: not used, unwashed and in the same condition in which it was received with its original packaging and labels.
For changes in size and / or color, the procedure will be exactly the same. The shipping costs back to us and the new shipment will be at your expense.
Regardless of the cause of the refund, we insist on asking you to contact us before taking any action, we will always offer you the best available solution.
The right of return will not proceed in the following cases:
FOR HYGIENE REASONS RETURNS OF UNDERWEAR ARE NOT ACCEPTED